Digital Health
We partnered with a Swiss healthtech innovator to design an application for elderly frailty testing. By simplifying complex medical workflows into clear, touch-friendly steps, we created a tool that makes clinical assessments faster, more accessible, and more human-centered.
May 18, 2025
CLIENT
HealthTech Innovator (NDA protected)
CLIENT
HealthTech Innovator (NDA protected)
CLIENT
HealthTech Innovator (NDA protected)
INDUSTRY
Healthcare & Medical Technology
INDUSTRY
Healthcare & Medical Technology
INDUSTRY
Healthcare & Medical Technology
Service
Product Strategy, UX Design, Visual Design
Service
Product Strategy, UX Design, Visual Design
Service
Product Strategy, UX Design, Visual Design
Note on Confidentiality
Some details in these case studies have been adapted or anonymized to respect the confidentiality agreements (NDAs) we maintain with our clients. While we cannot disclose proprietary information, the challenges, design approach, and outcomes presented here accurately reflect the type of work we do and the value we deliver.
The Challenge
The Challenge
The Challenge
Healthcare platforms face a unique mix of regulatory complexity, data sensitivity, and user anxiety. The client’s existing app tried to serve multiple user groups—patients, doctors, and caregivers—but the workflows were fragmented:
Patients struggled to find and book the right test, often abandoning the process.
Doctors couldn’t access test results in a consistent, structured format.
The platform team lacked a unified design system, which led to inconsistencies every time they tried to scale new modules.
On top of this, the app needed to comply with Swiss healthcare regulations while still feeling approachable and human-friendly. Balancing compliance, usability, and trust was the core challenge.
Healthcare platforms face a unique mix of regulatory complexity, data sensitivity, and user anxiety. The client’s existing app tried to serve multiple user groups—patients, doctors, and caregivers—but the workflows were fragmented:
Patients struggled to find and book the right test, often abandoning the process.
Doctors couldn’t access test results in a consistent, structured format.
The platform team lacked a unified design system, which led to inconsistencies every time they tried to scale new modules.
On top of this, the app needed to comply with Swiss healthcare regulations while still feeling approachable and human-friendly. Balancing compliance, usability, and trust was the core challenge.
Healthcare platforms face a unique mix of regulatory complexity, data sensitivity, and user anxiety. The client’s existing app tried to serve multiple user groups—patients, doctors, and caregivers—but the workflows were fragmented:
Patients struggled to find and book the right test, often abandoning the process.
Doctors couldn’t access test results in a consistent, structured format.
The platform team lacked a unified design system, which led to inconsistencies every time they tried to scale new modules.
On top of this, the app needed to comply with Swiss healthcare regulations while still feeling approachable and human-friendly. Balancing compliance, usability, and trust was the core challenge.
Our Solution
Our Solution
Our Solution
We approached the problem at three levels—strategy, design, and systemization.
Strategic Foundation
Conducted stakeholder workshops to align business goals with patient outcomes.
Ran heuristic audits and user interviews to identify major friction points.
Created personas and journey maps for patients, doctors, and support staff to ensure each flow served their distinct needs.
UX Redesign
Simplified appointment booking from 6+ steps to 3 steps, reducing drop-offs.
Designed dashboards that gave doctors a structured, digestible view of reports with clear indicators and easy comparisons.
Integrated accessibility standards (WCAG) for elderly users, a key demographic.
Design System & Scalability
Built a component-based design system that could be reused across future modules.
Established typography, color tokens, and interaction patterns to ensure consistency.
Documented handoff for engineering, reducing implementation errors and speeding up development cycles.
Impact: The redesigned product improved trust through clarity, reduced patient booking friction, and gave the platform team a scalable design foundation.
We approached the problem at three levels—strategy, design, and systemization.
Strategic Foundation
Conducted stakeholder workshops to align business goals with patient outcomes.
Ran heuristic audits and user interviews to identify major friction points.
Created personas and journey maps for patients, doctors, and support staff to ensure each flow served their distinct needs.
UX Redesign
Simplified appointment booking from 6+ steps to 3 steps, reducing drop-offs.
Designed dashboards that gave doctors a structured, digestible view of reports with clear indicators and easy comparisons.
Integrated accessibility standards (WCAG) for elderly users, a key demographic.
Design System & Scalability
Built a component-based design system that could be reused across future modules.
Established typography, color tokens, and interaction patterns to ensure consistency.
Documented handoff for engineering, reducing implementation errors and speeding up development cycles.
Impact: The redesigned product improved trust through clarity, reduced patient booking friction, and gave the platform team a scalable design foundation.
We approached the problem at three levels—strategy, design, and systemization.
Strategic Foundation
Conducted stakeholder workshops to align business goals with patient outcomes.
Ran heuristic audits and user interviews to identify major friction points.
Created personas and journey maps for patients, doctors, and support staff to ensure each flow served their distinct needs.
UX Redesign
Simplified appointment booking from 6+ steps to 3 steps, reducing drop-offs.
Designed dashboards that gave doctors a structured, digestible view of reports with clear indicators and easy comparisons.
Integrated accessibility standards (WCAG) for elderly users, a key demographic.
Design System & Scalability
Built a component-based design system that could be reused across future modules.
Established typography, color tokens, and interaction patterns to ensure consistency.
Documented handoff for engineering, reducing implementation errors and speeding up development cycles.
Impact: The redesigned product improved trust through clarity, reduced patient booking friction, and gave the platform team a scalable design foundation.
